Aha Neon® Warranty and Returns Policy
Customer’s satisfaction is our number one priority, and we always aim to provide you with quality service and signs. We will always be happy to review your claim. If you’re looking to return or exchange your order for whatever reason, we're here to help!
Aha Neon® Warranty
Warranty Coverage
Indoor and Outdoor Products: Aha Neon® indoor and outdoor products include a 12-month warranty that covers electrical components when used appropriately. Indoor signs are not suitable for outdoor use or in wet conditions. Inappropriate use will void the warranty.
Resolution: The resolution for faulty signs will depend on the source of the fault and will be determined between Aha Neon® and the purchaser.
Hard Wired & Installed Signs
Costs: Aha Neon® is not responsible for any costs incurred during the installation and/or uninstallation of your sign.
Diagnostic Process: If a fault is suspected, photos and videos may be required for diagnostic purposes. The sign may need to be sent back for replacement or repair.
Hardwired Signs: If your sign has been hardwired by an electrician, it is at our sole discretion to decide if the fault is covered under our 12-month warranty.
Defective Products
Aha Neon® takes responsibility for products that are incorrect, damaged by the carrier, or defective. Contact our customer support team immediately if you encounter any issues with your order. We will work diligently to resolve the problem.
Please note that we do not accept returns or offer refunds once the goods have been received. It is the customer's responsibility to ensure they are purchasing the correct product. Kindly review the product details thoroughly before making a purchase.
Aha Neon® Returns Procedure
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Contact Us: Email us at support@ahaneon.com with a short video and photos of your sign, your name, and your order number.
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Proof of Purchase: Include a receipt or proof of purchase.
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Diagnostic Review: Once we have received all required information, we will review it and contact you within 24 hours.
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Return Process: If a return is agreed upon, the faulty product must be returned in its original condition and packaging within 30 days of receipt.
Refunds and Replacements
Refunds: If eligible, refunds will be processed within a certain number of days and applied to your original payment method.
Replacements: If a replacement is agreed upon, we will produce and ship the new product as soon as possible.
Faulty Neon Signs
Reporting: Within 30 days of receiving your order, send pictures and videos of the faulty sign to support@ahaneon.com.
Resolution: If eligible for a refund, we will remake your sign for free. Your new sign will be shipped in 1-3 weeks. Partial refunds may also be proposed depending on the damage.
Customer Remorse
Order Changes: Contact us via support@ahaneon.com as soon as possible if you change your mind. We will fully refund before production.
Post-Production: If the product has been produced, shipped, or received, Aha Neon® will only refund half of the total order value.
Damaged in Transit
Reporting Damage: Damage must be reported within 30 days of delivery. Follow the prompts in your tracking email to determine the delivery date.
Evidence Required: Send clear photos of the damage, the box, and the shipping label to your LED Neon Designer or support@ahaneon.com.
Lost, Missing & Stolen Signs
Shipping Service: We use a premium express shipping service that requires a signature on delivery. If you opt out of the signature requirement, Aha Neon® will not be responsible for lost, missing, or stolen parcels marked as ‘delivered’ by the shipping service.
Return Shipping Cost
Defective Products: Aha Neon® covers return shipping costs for defective products.
Customer Errors: Customers are responsible for return shipping costs if they purchased the wrong product, it doesn't fit, or they no longer want it after it has been produced, shipped, or received.
Shipping Time
Shipping Time: Orders are typically shipped within 4-8 days.
For any questions or further assistance, please contact our dedicated support team. We are here to ensure your complete satisfaction with each purchase.
