Account and Login

Trouble Logging In?

• Check Login Details: Ensure your username is your registered email address.
• Forgot Password? Select "Forgot your password?" on the Sign In page.
• Browser Cookies: Ensure your browser accepts cookies.
• System Maintenance: Wait 30 minutes if the site is undergoing maintenance.
• Contact Customer Service: If issues persist, contact Customer Service for assistance.

Shopping Cart and Orders

Add or Remove Items:

• Sign in and click the shopping cart icon.
• Use "Remove" to delete items or adjust quantity in the "Qty" column.

Change or Cancel Order:

• Before Delivery: Email order details to support@ahaneon.com.
• After Payment: Contact Customer Service.

Payment

Accepted Methods:

• Credit Cards: Visa, MasterCard, American Express, JCB, Discover, UnionPay.
• PayPal.
• Klarna.

Change Billing/Shipping After Payment:

• Before Dispatch: Contact Customer Service.
• After Dispatch: Changes not possible if package is in transit.

Payment Confirmation:

• Notification Email.
• Check order status online ("Processing").

Payment Verification:

• Done for transaction authorization.

Shipping

Shipping Details:

• Free shipping worldwide.

Change Shipping Address:

• Before Dispatch: Contact Customer Service.
• After Dispatch: Changes not possible if package is in transit.

Shipping Notification:

• Email notification with tracking number.

Track Order:

• Use Aha Neon® tracking tool.

Tracking Issues:

• Contact Customer Service for assistance.

Delivery Time:

• Varies by method and destination.

Non-receipt of Order:

• Contact carrier, provide phone number.

Damaged Order:

• Send photos to Customer Service.

After Sales FAQs

Cancel Order:

• Before Payment: No need to contact.
• After Payment: Contact Customer Service.

Return Items:

• Contact After Sales Service.
• Agree on return, get RMA number.

Return Eligibility:

• Quality issues or mis-shipment.

Return Conditions:

• Within 30 days, original condition.

Return Process:

• Contact Customer Service for instructions.

Is it easy to hang on the wall?

• Yes, there are holes on the back of the sign that can be used to hang it with screws or a cord.

If I cannot nail anything to the wall, how can I hang the sign?

• You can use the hanging chain provided or use No-Drill Transparent Wall Hooks, which do not require any tools or cause damage to the wall.

Does the sign come with a cable for suspending it from the ceiling or window?

• Yes, the necessary accessories for installing the sign are included, and no additional purchase is necessary.

Can I hang the sign on artificial flowers or boards?

• Yes, our neon lights are 12V low voltage and pose no risk.

Does the sign come with a remote control?

• Yes, we provide a free remote control that allows you to control dimming, flashing, and dynamic modes.

Is the brightness on the sign adjustable?

• Yes, you can adjust the brightness of our dimmable neon signs to your desired level using the included remote control.

Can I connect this sign to a light switch in my home?

• Yes, the sign comes with a low voltage adapter plug that can be cut and hardwired into an electrical fitting, allowing you to use a light switch to turn the sign on and off.

Is the sign noisy or does it produce a constant buzzing sound?

• No, the sign is completely silent.

Is the sign safe for children and pets?

• Yes, our neon signs are made from soft silicone tubes and acrylic backing, using environmentally friendly materials that do not contain any toxic chemicals. They are safe for children and pets.

Is the Aha Neon® Custom Sign design mockup free?

• Absolutely! We provide a free design service, offering one or more design options for your approval at no additional cost. If you decide to amend or cancel your order before production begins, we’ll gladly provide a partial or full refund. However, once the custom sign is approved and production starts, refunds are no longer available.

How do I get a Custom Neon Sign mockup?

• Customers can use our generator to create and preview their own neon light designs, including text, names, and quotes. After generating your design, you can choose to purchase it directly or request a quote and design proof. For custom requests such as logo lights, artwork, signature fonts, unique shapes, UV prints, color chasing, animation, or other effects, please use the form provided. Our skilled LED neon designers will deliver a mockup of your neon light or logo, typically within 24 hours.

How realistic will the mockup be?

• The Custom Neon Sign generator creates amazingly realistic mockups of neon lights for names, words, and quotes. You can choose a background to display it on, your preferred color and font style, and even save and send it to others for their feedback. For more complex designs like art, monograms, animations, or logos, please use our provided form.

Where can I download my Aha Neon® Custom Sign mockup?

• Your custom neon designer will email you a design proof along with a quote. This will include one or more style options, your selected font, colors, text, and any additional details like UV print backgrounds if requested.